Privacy Policy

Last updated: 2/12/2025

This Privacy Policy explains how The Byzantium Hotel (“we”, “us”, “our”) collects, uses, and protects the personal information of visitors who access our website and use our online services. By using this website, you agree to the terms described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

The Byzantium Hotel Contact Information
Address: Cankurataran Mah. Akbıyık Cad. No: 29 Sultanahmet/Istanbul
E-mail: [email protected]
Phone: +90 212 458 62 00

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when:

• Filling out our contact form (name, e-mail address, phone number, message details)
• Requesting information about our rooms, services or special offers
• Making a reservation request or enquiry through the website
• Communicating with us via WhatsApp using the button on our site

We only ask for the minimum information necessary to respond to your request and provide you with our services. We do not sell, rent, or trade your personal data to third parties.

2.2 Information Collected Automatically

When you visit our website, certain data may be collected automatically through cookies and similar technologies, for example:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring website (if applicable)

This information is primarily used for website analytics and to improve the performance, security, and content of our site.

3. Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC (“Google”), to help us understand how visitors use the site. Google Analytics uses cookies to collect information (such as IP address, page views, and interactions) in an anonymous and aggregated form.

We use this data to:

• Analyze website traffic and visitor behaviour
• Improve the structure, content, and user experience of our site

We do not use Google Analytics to identify you personally, and we do not use this data to create individual profiles. You can learn more about how Google processes data by visiting Google’s own privacy pages and you can opt out of Google Analytics by using the browser add-on provided by Google.

4. Use of WhatsApp Button

Our website includes a WhatsApp button that allows you to contact us quickly via WhatsApp. When you click this button, you are redirected to the WhatsApp platform or application. Any messages you send via WhatsApp are subject to WhatsApp’s own terms and privacy policy.

We may see your phone number, name, and any information you choose to share in your messages. We use this information only to respond to your enquiry and to provide you with customer service. We do not store WhatsApp conversations longer than necessary and we do not use this channel for unsolicited marketing.

5. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to your messages, enquiries, and requests
• To provide information about our rooms, services, and facilities
• To manage reservation requests and communication related to your stay
• To improve our website, services, and guest experience
• To ensure the security and proper functioning of the website
• To comply with legal obligations where applicable

6. Legal Basis for Processing (If Applicable)

Where applicable data protection laws (such as the GDPR) apply, we process your personal data based on:

• Consent – when you voluntarily submit a form or contact us
• Legitimate interest – to analyse website usage, improve services, and ensure security
• Contractual necessity – to manage reservation requests and stay-related communication
• Legal obligation – where we are required to retain certain data by law

7. Cookies

Our website may use cookies and similar technologies to ensure basic functionality, improve performance, and measure website usage.

Cookies may be used to:

• Remember your basic settings (such as language preferences)
• Allow the site to function correctly on your device
• Support analytics tools like Google Analytics

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

8. Data Storage and Retention

We do not store personal data longer than necessary for the purposes for which it was collected. Contact form submissions and WhatsApp messages are retained only for the time needed to respond to your enquiry and to handle any follow-up communication.

Analytics data collected via Google Analytics is stored in an aggregated, non-identifiable form and is used only for statistical and performance-related purposes.

9. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating the website or providing services (such as hosting providers, analytics tools, or IT support), but only to the extent necessary and under appropriate data protection agreements.

We may also disclose personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of our guests, staff, or the hotel.

10. International Transfers

Some of our service providers (for example, Google Analytics) may process data on servers located outside your country. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data, in line with applicable data protection laws.

11. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your information.

12. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction or updating of inaccurate or incomplete data
• Request deletion of your personal data, where legally permissible
• Object to or restrict certain types of data processing
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before fulfilling certain requests.

13. Links to Other Websites

Our website may contain links to third-party websites or services, such as external booking engines, social media platforms, or partner services. We are not responsible for the privacy practices or content of these external sites. We recommend that you review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

The Byzantium Hotel
Address: Cankurataran Mah. Akbıyık Cad. No: 29 Sultanahmet/Istanbul
E-mail: [email protected]
Phone: +90 212 458 62 00

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.